Optus is an Australian leader in integrated telecommunications, providing cutting-edge communications, information technology and entertainment services. The small and medium business segment is a priority for Optus and it is focused on delivering game-changing experiences for small businesses.
The SMB division, headed up by Matthew Ball, is dedicated to supporting Australia’s two million plus small businesses. It aims to empower small business owners and help them grow their businesses by delivering SMB specific products and services coupled with a premium level of support.
With an already established presence, Optus SMB continues to expand its distribution footprint, making it even easier for small business owners to access the tools they need for their businesses. It now has 266 retail stores that specialise in small business, 45 Optus Business Centres and several SMB call centre teams based in Adelaide and Sydney.
Optus SMB strives to create innovative solutions tailored to small business needs. Last year, it successfully launched Optus Loop and Yes Business in response to feedback from small business customers. Optus Loop is a professional cloud-based phone system that runs over a mobile device.
It gives a business mobility without compromising on the features of a traditional infrastructure-heavy PABX. And Yes Business is an online community providing support and advice to small business owners as well as tools to help them grow. This digital platform connects small businesses from industries across Australia to each another as well as experts in the field.
Optus SMB will continue to deliver more market leading products and services to help small businesses grow and flourish in 2018. It aims to partner with small business owners and be their support network.